1. Do you provide service in my area? Top

We clean homes in Virginia and Florida


Virginia - Virginia Beach, Norfolk, Chesapeake, Portsmouth, Suffolk, Hampton, Newprot News, and other outlying areas.


Florida - Merritt Island, Rockledge, Cocoa West, Cocoa, Port St. John, Cape Canaveral, Melbourn, Palm Bay, & Titusville, and other outlying areas.

• Protects the cleaners if they are hurt on the job.
  
• Eliminates risk that you would be sued if someone was injured in your home.
  
• Required by law for all direct employees, but not available for independent contractor or cash, off-the-book employees.
  

• Covers breakage or other damage caused by our employees.
  
• General policy that covers virtually all potential liabilities.
  
• Not carried by private individuals and many small companies.

• Covers any losses from employee dishonesty.
  

• Covers our company vehicles.
  
• Covers employee vehicles if ever used on the job.

3. Do you provide your own equipment and supplies? Top
We bring everything: cleaning chemicals, mops & buckets, cloths, upright vacuums, all other tools. You only supply the dirt. No more running to the store the night before your cleaning is scheduled.

4. Do I have to be home when you clean? Top
On the contrary, the greatest luxury is leaving a dirty home in the morning, then magically discovering a spotless one when you return. Almost 90% of our regulars leave a key on file with us for entry to their home. The #1 reason people use our services is because they both work and would rather not clean during what little free time they have after they come home.
Your key is placed on a code-numbered tag that we keep in a locked key-storage box in our office. Your name and/or address are never attached to the key. The day of your scheduled cleaning, your key is issued to your cleaning team. It is returned to the office later that same afternoon, where it is secured back in the lock-box.
In the unlikely event that your key is ever lost or misplaced, you have double protection. The key is unlabeled, rendering it useless to the finder, plus our insurance company will cover the cost of having the locks changed at your option.

5. How much does it cost? Top
We don’t give over-the-phone quotes—it’s simply impossible to determine your needs and preferences without meeting with you and seeing your home. That said, our weekly cleaning visits start at $55 and bi-weekly cleanings start at $65. No chump change, however, most of our clients would say the service and security we provide in exchange for what we ask in return is a bargain.
Simply call us and we’ll schedule a convenient time to give you an estimate. We’ll give you a price right then, after we discuss what it is you’re looking for.

6. I’m shopping around—what questions should I ask? Top
Go to our Comparison Chart page and print out a guide that will allow you to make a complete evaluation of our company vs. the competition. “An educated consumer is the best consumer.”

7. How do I pay for your services? Top
Payment is due at time of service in the form of cash, check or money order, or Visa/MasterCard. Just leave your payment on the kitchen table or countertop on the day of your cleaning. If you are paying with cash, please put it in an envelope labeled “AM PM Cleaning.” Credit card payments may be arranged for regular repeat visits. If you’d rather pay with cash or check, you may still leave a credit card number on file with our office in the event that you forget to leave a check on your cleaning day. If you do forget, we’ll usually clean your home and leave an invoice with a $10 additional billing fee. If we have your credit card number on file, we don’t charge the $10 fee.

8. Can you bill me for my cleanings? Top
Monthly billing is available upon request at no extra charge. Service is billed in advance and due on the 15th of each month. Please pay promptly to avoid any unnecessary late fees. See our policies, terms and conditions for more information.

9. Do I have to sign a contract? Top
On the initial visit we do require you to sign a copy of our policies, terms, and conditions, but you are not committed to continue services. We often have contracts with our clients, but you may cancel services at any time

10. What if I’m not satisfied with your work? Top
All our work is guaranteed to your satisfaction. We have a comprehensive quality assurance system to keep you happy both now and in the future. It’s so important to us that we’ve allotted a special Satisfaction Guaranteed page to explain it in detail.

11. Can I skip or reschedule a cleaning? Top
Absolutely. If the painters are coming on our scheduled day, just call us and we’ll move your visit to a day more convenient for you. There is no additional service charge, provided you call us before noon the business day before our visit.

12. Who is coming to my house? Top
People that are our direct, insured and bonded employees. They’ve been screened with a background check and have completed our comprehensive training program.

13. Do the same people come each time? Top
We always want to send the same people. They are the ones who know you and your home best. We accomplish this the majority of the time, but illnesses or natural staff turnover may necessitate that we substitute a member of the team on occasion.
However, 99% of the time you’ll get the people you’re accustomed to, plus you’ll know you won’t be stood-up the day before Thanksgiving because the cleaning lady is sick.

14. Can I hire one of your employees directly? Top
Under our policies, terms and conditions, you agree not to hire a present or past employee of ours. Please don’t embarrass our staff by suggesting such an arrangement. All employees, upon hire, have entered into a contract with us, barring them from accepting employment from any current or former customers of the company. If you do decide to employ such a staff member, our referral fee is $2,500. We consider our employees our most valuable asset and charge accordingly.

15. What time will the housecleaners arrive? Top
Because we never know how long it will take to clean a home, we are unable to commit to a specific time of arrival. Should you wish to be home during a cleaning, we will make every effort to accommodate your schedule. If you would like an estimated time of arrival, simply call us after 8:15 a.m. on the day of your cleaning.

16. How do you deal with pets? Top
Pets are usually no problem. We take great care to ensure that indoor pets stay indoors. Many of our clients confine their pets on our cleaning day to an area not being cleaned, such as the basement, garage, or spare bedroom. We’re happy to let them out before we leave.

17. Do my housecleaners expect to be tipped each time? Top
No. While someone having a special one-time cleaning may choose to offer a gratuity for exemplary service, the majority of our long-term regular customers choose to give their housecleaners a modest annual gratuity around the holidays. Tips are totally at your discretion and are never expected or required.

18. What if something in my home gets broken? Top
Accidents do occur occasionally. Our insurance carriers will handle any major losses, while we usually handle minor mishaps directly. The most tragic possible loss is breaking something of high sentimental, but low monetary value. Be safe rather than sorry with such items and store them away on your cleaning day, or instruct us to bypass such items while dusting.

• New Year’s Day
  
• Memorial Day
  
• Independence Day
  
• Labor Day
  
• Thanksgiving Day & Day afters
  
• Christmas Day & Day afters